Special terms for package tours organized by Aikamatkat Oy - Timetravels Ltd.

By placing the reservation, client enters into a contract with Aikamatkat Oy - Timetravels Ltd. (hereinafter referred to as Timetravels Ltd.) and accepts the following terms and conditions for package and group tours.


Internet and printed media 

1. Timetravels Ltd. reserves rights to changes in any information published online or in printed media. 

2. All itineraries, programs and prices are subject to change and should always be verified when booking the tour. The responsible tour operator is Timetravels Ltd., Hatanpään valtatie 24, 33100 Tampere, licence number: KUVI: 0514/06/MjMv. 


Terms of payment and pricing

1. All tours should be paid at least until 28 days prior to the planned departure either by cash, using accepted credit cards or by bank transfer.

2. If the tour is booked less than 28 days prior to the departure, it should be paid immediately, at the latest within 48 hours after placing the reservation. In this case Timetravels also asks customers to email us a payment receipt to customerservice@timetravels.fi to confirm the done payment.

3. Timetravels Ltd. reserves the right to cancel pending reservations with failed or delayed payments without further notification.

4. Student discounts offered are available only for holders of a valid student card. 

5. All prices and offers are subject to change.

6. Tour price excludes costs for individual visas, optional programs, dining in restaurants, entrance fees for night clubs, additional travel services, bus or train connections in Finland unless mentioned otherwise in current itinerary.

 

Discounts for groups, students and children and special campaigns 

1. Student discounts always require a valid student card. For Lapland tours by train, a Finnish student card is mandatory if purchasing the tour at a student price.

2. Other special discounts are valid from the moment they are announced. Discounts do not apply to reservations placed before the discount campaign. 

3. Children under 2 y.o. travel for free on bus/ferry/train tours without a place or a seat in the transportation and without a separate beth in the hotel/hostel or other accommodation.

 

Terms of Russian visa service (when purchasing a Timetravels package/group tour) 

1. Timetravels Ltd. is not liable for denied visa applications.

2. Timetravels Ltd. is not responsible for any of the client's documents lost, damaged or delayed by the Russian consulate or other officials, postal and courier servce providers, or any other parties.

3. Client is responsible to check whether their information on the Russian visa is correct. Timetravels Ltd. is not responsible for misprinted information on the Russian visa.

4. Timetravels Ltd. is not responsible for client's visa registration in Russia if the accommodation is not booked via Timetravels Ltd.

5. Default processing time for a single-entry Russian visa is at least 10 working days since the documents are received at Timetravels Ltd. office. Russian national holidays may delay the visa processing in the Russian Consulate.

 

Changing the reservation 

For any changes made to the reservation by the client, Timetravels Ltd. charges the service fee of 20 €. Changing the tour dates is subject to service fee if announced by client at least 28 days prior to the departure. Otherwise "Terms of cancellation" - section is applied.


Terms of cancellation

PLEASE NOTE! Cancellations are registered only during working days Mon-Fri 10-17.00 excluding national holidays. Cancellation terms are applied from the date Timetravels Ltd. receives the notification by e-mai to customerservice@timetravels.fi.


1. At the latest 28 days before departure, by paying a service fee of 20 €. 

2. Later than 28 days but at the latest 15 days before departure, by paying 25 % of the tour price, possible visa and banking/postal charges 

3. Later than 15 days, but at the latest 7 days before departure, by paying 50 % of the tour price and possible visa and banking/postal charges. 

4. Later than 7 days, but at the latest 48 hours prior to the departure by paying 75 % of the tour price and possible visa and banking/postal charges. 

5. If the tour is cancelled later than 48 hours before departure, Timetravels Ltd. has the right to charge the entire price of the tour. 

6. In case of an unexpected and serious case, entitling the client to cancel the tour according to the general terms of package tours (5.1.a.b), Timetravels Ltd. has the right to charge necessary costs for non-refundable cancellation fees e.g. flight tickets, train tickets, pre-paid services etc., based on the Finnish law of Package tours (15.2.). We strongly recommend purchasing a travel insurance, which covers cancellation costs in cases of sickness. The cause of cancellation has to be reported to Timetravels Ltd. as soon as possible and proven by doctor's certificate, police report or other official and reliable document.

7. Cancellation in case of cancelled connecting flight. If you have booked your flight tickets via Timetravels and the flight is cancelled or rescheduled so, that the delay with the replacing flight would be more than 12 hours, Timetravels is responsible to: 
7.1. Refund the cost of the flight ticket +the trip if you would like to cancel your reservation 
7.2. Alternatively, offer replacing trip with the next flight (if available), depending on the rescheduling possibilities of the flight company we have used. 
7.3. Compensate the missing parts of the package journey
 
Exceptions:
7.4. If the flight company cancels the flight without a proper force-majeure reason, such as terrorist attack, strike or weather conditions etc. you are entitled to seek  for compensation directly from the flight company (250 €) using EU aviation  authorities
7.5. If you have booked the connecting flight ticket on your own, Timetravels is not responsible for refunding costs for cancelled flight, a missed package tour or covering costs for postponing, rescheduling or any other possible costs. 
 

8. Timetravels Ltd. reserves one (1) month for refunding the payment. If tour is paid by credit or debit card, refund is made directly to the card.

9. In case of the refund being made to client's bank account, client is obliged to provide Timetravels Ltd. with the following data for money transfer: 

  • Account number (IBAN for European banks)
  • SWIFT
  • Account owner's name and postal address
  • Bank's official address


Travel agency’s rights to changes and cancellations 

1. Timetravels Ltd. has rights to apply minor changes to the itinerary and tour arrangements, such as change of accommodation within the same price range and classification and change the order of activities in the itinerary or cancel them. These changes are not mistakes and do not entitle clients to cancellation or compensation. 

2. Timetravels Ltd. has rights to cancel the connecting transportation to the harbor or the train station due to insufficient number of participants. In this case, payment for the transportation is refunded to the client. Form and timetable of the transportation are also subject to change. Possible changes are announced by e-mail at the latest, 2 days prior to the departure. 

3. Timetravels Ltd. has rights to cancel an entire tour, at the latest 21 days prior to the departure, due to insufficient number of participants. Payment for the tour is refunded to the client. Optionally, in a case like this, it is possible to change the tour dates for a similar package tour. 

4. Timetravels Ltd. has rights to cancel an entire tour on a short notice due to force majeure conditions (including but not limited to: extreme weather conditions, strikes, war, political reasons, problems with flight, train or ferry conditions). 

5. Timetravels Ltd. reserves the right to changes in itineraries, excursions and prices. Timetravels Ltd. has the right to cancel excursions and other additional programs in the destination due to insufficient number of participants or due to weather conditions.

6. Timetravels Ltd. has deposited required funds for financial responsibilities. Should the client be eligible to, he/she can get full compensation for the paid tour from the Finnish Consumer Agency.


Clients' responsibilities

Correct contact data

1. Client is obliged to provide Timetravels Ltd. with a valid phone number and a valid e-mail address with sufficient space in the account or a valid postal address, so we can contact the client regarding important tour information or changes.

2. Client is responsible for the accuracy of any information he/she provides to Timetravels Ltd. online, by phone or otherwise (including but not limited to: names, date of birth, addresses, passport data, visa application data, allergies and food preferences). This also applies to the information about other tour participants, provided by client.

 

Departure time 

1. Client is responsible for arriving to places of departure according to the current itinerary. 

2. If the client is late for departure, there will be no refund for the missed tour, excursions or programs. If client is late for the return transportation, he/she will have to take care of this return transportation himself/herself. 

3. Delayed transportation of any kind (train/bus or flight, car etc.) is not a valid reason for being late for the departure and is not subject to compensation.


Terms of accommodation

1. If client chooses accommodation option in a shared double room, dorm or cabin without having a room mate on the same trip or trip reservation, the room mate will be assigned by the travel agency. Room mate can be of different gender or group than the client. Should client not wish to share the room/cabin or dorm with the assigned person, he is responsible to pay for extra fee for the singe room in the destination according to room availability and tariffs of the travel agency. 


Correct travel documents

1. Client is responsible for making sure that he/she has required documentation for traveling (passport, visa, etc).

2. Terms of visa-free tours to Russia for non European/Schengen country passport holders require either a multi-entry visa to the Schengen area or a valid residence permit in a EU/Schengen country. Without one of these documents the customer will not be able to board the ferry in Helsinki. If you are not sure, if you hold the necessary document, please contact our Customer Service for advice!

3. Timetravels Ltd. does not cover costs, caused by insufficient or damaged travel documents, losing a passport during the tour etc.


Behaviour during the tour 

1. Timetravels has right to terminate a tour for a passanger, who is endagering or harming the tour staff or travellers with their own behaviour. If the passenger harms any third party property, threatens or insults other people, breaks the local rules or laws or acts otherwise in an inapprotiate way, Timetravels tour leader will remove him/her from the tour. Timetravels is not responsible for any related costs this behaviour might incur. Timetravels will report all cases like this to local authorities. 


Mistakes during the tour 

1. Mistakes or problems during the tour should be announced to Timetravels Ltd. representative, guide or tour conductor who will attempt to solve the problem as soon and effectively as possible. 

2. If the client does not complain about the problem during the tour, he/she loses the right to compensation afterwards. 

3. Timetravels Ltd. processes all filed complaints within 6 weeks after receiving those and hearing all the parties involved.


Insurances 

1. Timetravels Ltd. is not liable for personal or property damage caused to the client during the tour (inluding but not limited to: injuries, acute illness, lost, stolen or damaged belongings). We strongly recommend obtaining a valid insurance for the tours.

 

Timetravels - Aikamatkat