Special terms for package tours organized by Aikamatkat Oy - Timetravels Ltd.

By placing the reservation, the client enters into a contract with Aikamatkat Oy - Timetravels Ltd. (hereinafter referred to as Timetravels Ltd.) and accepts the following terms and conditions for package and group tours.


Internet and printed media 

1. Timetravels Ltd. reserves rights to changes in any information published online or in printed media. 

2. All itineraries, programs, and prices are subject to change and should always be verified when booking the tour. The responsible tour operator is Timetravels Ltd., Hatanpään valtatie 24, 33100 Tampere, license number: KUVI: 0514/06/MjMv. 


Terms of payment and pricing

1. All tours should be paid at least until 28 days prior to the planned departure either by cash, using accepted credit cards or by bank transfer.

2. If the tour is booked less than 28 days prior to the departure, it should be paid immediately, at the latest within 48 hours after placing the reservation. In this case, Timetravels also asks customers to email us a payment receipt to customerservice@timetravels.fi to confirm the done payment.

3. Timetravels Ltd. reserves the right to cancel pending reservations with failed or delayed payments without further notification.

4. Student discounts offered are available only for holders of a valid student card. 

5. All prices and offers are subject to change.

6. Tour price excludes costs for individual visas, optional programs, dining in restaurants, entrance fees for night clubs, additional travel services, bus or train connections in Finland unless mentioned otherwise in current itinerary.

 

Discounts for groups, students and children and special campaigns 

1. Student discounts always require a valid student card. For Lapland tours by train, a Finnish student card is mandatory if purchasing the tour at a student price.

2. Other special discounts are valid from the moment they are announced. Discounts do not apply to reservations placed before the discount campaign. 

3. Children under 2 y.o. travel for free on bus/ferry/train tours without a place or a seat in the transportation and without separate beth in the hotel/hostel or other accommodation.

 

Terms of Russian visa service (when purchasing a Timetravels package/group tour) 

1. Timetravels Ltd. is not liable for denied visa applications.

2. Timetravels Ltd. is not responsible for any of the client's documents lost, damaged or delayed by the Russian consulate or other officials, postal and courier service providers, or any other parties.

3. The client is responsible to check whether their information on the Russian visa is correct. Timetravels Ltd. is not responsible for misprinted information on the Russian visa.

4. Timetravels Ltd. is not responsible for the client's visa registration in Russia if the accommodation is not booked via Timetravels Ltd.

5. Default processing time for a single-entry Russian visa is at least 10 working days since the documents are received at Timetravels Ltd. office. Russian national holidays may delay the visa processing in the Russian Consulate.

 

Changing the reservation 

For any changes made to the reservation by the client, Timetravels Ltd. charges the service fee of 20 €. Changing the tour dates is subject to a service fee if announced by the client at least 28 days prior to the departure. Otherwise "Terms of cancellation" - section is applied.


Terms of cancellation for customers

For your cancellation options and rules, please check our Cancellation Policy page.

 

Travel agency’s rights to changes and cancellations 

1. Timetravels Ltd. has rights to apply minor changes to the itinerary and tour arrangements, such as change of accommodation within the same price range and classification and change the order of activities in the itinerary or cancel them. These changes are not mistakes and do not entitle clients to cancellation or compensation. 

2. Timetravels Ltd. has rights to cancel the connecting transportation to the harbor or the train station due to an insufficient number of participants. In this case, payment for transportation is refunded to the client. Form and timetable of transportation are also subject to change. Possible changes are announced by e-mail at the latest, 2 days prior to the departure. 

3. Timetravels Ltd. has rights to cancel an entire tour, at the latest 21 days prior to the departure, due to an insufficient number of participants. Payment for the tour is refunded to the client. Optionally, in a case like this, it is possible to change the tour dates for a similar package tour. 

4. Timetravels Ltd. has rights to cancel an entire tour on short notice due to force majeure conditions (including but not limited to: extreme weather conditions, strikes, war, political reasons, problems with flight, train or ferry conditions). 

5. Timetravels Ltd. reserves the right to changes in itineraries, excursions, and prices. Timetravels Ltd. has the right to cancel excursions and other additional programs in the destination due to an insufficient number of participants or due to weather conditions.

6. Timetravels Ltd. has deposited required funds for financial responsibilities. Should the client be eligible to, he/she can get full compensation for the paid tour from the Finnish Consumer Agency.


Clients' responsibilities

Correct contact data

1. The client is obliged to provide Timetravels Ltd. with a valid phone number and a valid e-mail address with sufficient space in the account or a valid postal address, so we can contact the client regarding important tour information or changes.

2. The client is responsible for the accuracy of any information he/she provides to Timetravels Ltd. online, by phone or otherwise (including but not limited to: names, date of birth, addresses, passport data, visa application data, allergies, and food preferences). This also applies to the information about other tour participants, provided by the client.

 

Departure time 

1. The client is responsible for arriving at places of departure according to the current itinerary. 

2. If the client is late for departure, there will be no refund for the missed tour, excursions or programs. If the client is late for the return transportation, he/she will have to take care of this return transportation himself/herself. 

3. Delayed transportation of any kind (train/bus or flight, car, etc.) is not a valid reason for being late for the departure and is not subject to compensation.


Terms of accommodation

1. If the client chooses an accommodation option in a shared double room, dorm or cabin without having a roommate on the same trip or trip reservation, the roommate will be assigned by the travel agency. A roommate can be of a different gender or group than the client. Should the client not wish to share the room/cabin or dorm with the assigned person, he is responsible to pay for an extra fee for the single room in the destination according to room availability and tariffs of the travel agency. 


Correct travel documents

1. The client is responsible for making sure that he/she has required documentation for traveling (passport, visa, etc).
2. Terms of visa-free tours to Russia for non-European/Schengen country passport holders require either a multi-entry visa to the Schengen area or a valid residence permit in an EU/Schengen country. Without one of these documents, the customer will not be able to board the ferry in Helsinki. If you are not sure, if you hold the necessary document, please contact our Customer Service for advice!
3. Timetravels Ltd. does not cover costs, caused by insufficient or damaged travel documents, losing a passport during the tour, etc.


Behavior during the tour 

1. Timetravels has the right to terminate a tour for a passenger, who is endangering or harming the tour staff or travelers with their own behavior. If the passenger harms any third party property, threatens or insults other people, breaks the local rules or laws or acts otherwise in an inapprotiate way, Timetravels tour leader will remove him/her from the tour. Timetravels is not responsible for any related costs this behavior might incur. Timetravels will report all cases like this to local authorities. 


Mistakes during the tour 

1. Mistakes or problems during the tour should be announced to Timetravels Ltd. representative, guide or tour conductor who will attempt to solve the problem as soon and effectively as possible. 

2. If the client does not complain about the problem during the tour, he/she loses the right to compensation afterward. 

3. Timetravels Ltd. processes all filed complaints within 6 weeks after receiving those and hearing all the parties involved.


Insurances 

1. Timetravels Ltd. is not liable for personal or property damage caused to the client during the tour (including but not limited to: injuries, acute illness, lost, stolen or damaged belongings). We strongly recommend obtaining valid insurance for the tours.

 

Timetravels - Aikamatkat